Terms and Conditions
Last updated: 19 10 2026
In short
The price you see includes VAT. Delivery is shown before you pay, with no hidden costs.
We ship from Lithuania inside the EU, so there are no customs fees.
You have 14 days to return an unworn piece with all its original tags.
A real person answers at hello@nevraya.com.
The full terms below are what applies. This summary is just to help.
1. General
1.1. These Terms apply to purchases at www.nevraya.com (the “Store”) between you (the “Buyer”) and MB Lananda, company code 308152504, registered at Putinu str. 39, Rieses sen., Vilnius raj., LT14256 (the “Seller” or “Nevraya”).
1.2. Contact: hello@nevraya.com · +370 677 23151 · Putinu g. 39, Riesės sen., Vilniaus r., LT-14256, Lithuania.
1.3. By placing an order you confirm that you have read and accept these Terms. If you do not agree with them, please do not place an order.
1.4. We may update these Terms. Changes apply only to orders placed after they are published. Your order is governed by the Terms in force when you placed it.
2. Ordering and the contract
2.1. You may order if you are an adult with legal capacity, a minor aged 14 to 18 with parental or guardian consent (unless you dispose of your own income), a legal entity, or an authorized representative of any of them.
2.2. The contract is concluded when you complete checkout and we send you an order confirmation by email. It lists the items, prices, delivery cost and your order number.
2.3. Please check your details before paying. If something is wrong, write to us as soon as possible.
2.4. We make small batches. If an item is unavailable, a price is clearly wrong, or a payment fails, we may cancel the order. We will tell you promptly and refund everything you paid within 14 days.
2.5. These Terms and the order confirmation form the contract between you and us.
3. Products and prices
3.1. Each product page states the composition, size and care. Our pieces are made of natural fibres and by hand, so small differences in colour, texture and size are normal. They are part of the character of the piece and are not defects. Colours may also look slightly different on your screen.
3.2. We may change our range and prices at any time. This does not affect orders we have already confirmed.
3.3. Prices are shown in EUR and, for some countries, in local currency. The amount and currency you see at checkout is what you pay. Your bank may charge a conversion fee.
3.4. Prices include VAT applicable in the country of delivery. Delivery costs are shown separately before you pay. Within the EU there are no customs fees.
3.5. Discount codes apply to one order and cannot be combined unless stated.
4. Payment
4.1. You can pay by Visa, Mastercard, Apple Pay, Google Pay, PayPal, bank transfer. Payments are processed securely by our payment provider and we do not store your card details.
4.2. Payment is taken when you place the order. We begin preparing it once payment is confirmed. If bank transfer is offered: pay within 2 working days, otherwise the order is cancelled.
4.3. Fees charged by your bank are your own responsibility.
4.4. We send a receipt or invoice by email.
5. Delivery
5.1. We ship from Lithuania to the EU countries listed at checkout.
5.2. Delivery cost: Lithuania €5.00 · other EU countries €10.00. The exact cost is shown at checkout.
5.3. Orders are dispatched within 1–2 working days. Delivery usually takes 4–7 working days in Lithuania and 7–14 working days elsewhere in the EU. We deliver Monday to Friday. You will receive a tracking link by email.
5.4. In every case, we will deliver within 30 calendar days of your order. If delivery is delayed by more than 10 working days through no fault of yours and we cannot agree on a new date or a replacement, you may cancel the contract and we will refund you within 14 days.
5.5. If delivery fails because of the Buyer (for example, a wrong address or nobody to receive the parcel), we will contact you and agree on a new time. We may charge a reasonable fee for re-delivery. If you unreasonably refuse the goods, the contract is considered terminated, and we will refund you, deducting the delivery costs.
5.6. Please check the parcel when you receive it. If it is visibly damaged, tell the courier and write to us within 3 days with photos. We will resolve it. If you notice it later, write to us anyway, and your rights remain.
5.7. You can send a gift to another address, and you may add a note at checkout.
6. Right of withdrawal and returns
6.1. You may withdraw from your order without giving a reason within 14 calendar days after receiving the goods. This is longer than the 14 days required by EU law.
6.2. To withdraw, email hello@nevraya.com with your order number and a clear statement that you wish to withdraw. You may use the form at the end of these Terms. Sending the notice before the period expires is enough.
6.3. Please send the goods back to urn address: Putinu str. 39, Rieses sen., Vilnius raj., LT14256 within 14 days after your notice.
6.4. You may try the piece on and inspect it as you would in a shop. Please return it unworn, unwashed and undamaged, with its tags attached and in suitable packaging. If its value has decreased because of handling beyond what was needed to inspect it, we may reduce the refund accordingly.
6.5. Return shipping is paid by the Buyer.
6.6. We refund the price of the goods and the standard delivery cost within 14 days after we receive the goods back (or you show proof of dispatch), using the payment method you used.
6.7. Wrong size? We will gladly help you exchange it, subject to availability.
7. Faulty goods and the legal guarantee
7.1. We are responsible for any lack of conformity of the goods for two years from delivery, in accordance with the Civil Code of the Republic of Lithuania and EU consumer law.
7.2. If a product is faulty, email hello@nevraya.com with your order number and photos. We will repair or replace it. If that is not possible, we will reduce the price or refund you. For faulty goods, we cover the return costs.
7.3. We will reply to your claim within 14 calendar days.
7.4. The guarantee does not cover normal wear or damage caused by misuse or by not following the Care Guide.
8. Personal data
8.1. The Seller is the data controller. We process your name, email, address, phone number, and order and payment information to fulfil your order, issue invoices, handle returns and comply with the law. With your consent, we also send our newsletter, and you can unsubscribe at any time.
8.2. We share data only with those necessary for your order (couriers, payment providers, our e-shop platform, accounting) and with authorities where the law requires.
8.3. You have the right to access, correct, delete, restrict or transfer your data and to object to its processing. You may complain to the State Data Protection Inspectorate (www.vdai.lrv.lt). Details are in our Privacy Policy.
8.4. Please give correct information and keep your account login confidential. Tell us immediately if you suspect misuse.
9. Reviews and content
9.1. Reviews you post must be truthful and lawful. We may remove unlawful or abusive content, but we do not remove honest critical reviews.
9.2. The texts, images and designs in the Store belong to Nevraya and may not be copied for commercial use without permission.
10. Complaints and disputes
10.1. Write to hello@nevraya.com and we will reply within 14 calendar days.
10.2. We aim to settle every disagreement by talking. If that does not work, you may contact the State Consumer Rights Protection Service (www.vvtat.lt) or the court under applicable law.
10.3. These Terms do not limit your statutory consumer rights. Lithuanian law applies, and you keep the mandatory consumer protections of your country of residence.
11. Final provisions
11.1. We send notices to the email address you give us, and you can write to hello@nevraya.com.
11.2. We may briefly pause the Store for maintenance. Orders already confirmed are not affected.
11.3. If the English and Lithuanian versions differ, the Lithuanian version prevails.