Shipping & Returns Policies

Every order is packed with care and sent from Lithuania.

Where we ship

We currently ship to Lithuania, Latvia, Estonia, Sweden, Denmark, Finland, Germany and other EU countries. You can choose parcel locker (if applicable) or courier delivery. We do not yet ship outside the EU. Within the EU there are no customs duties to pay.

Processing time

Your order is packed and handed to the carrier within 1–2 business days. As soon as it is on its way, you will receive an email with a tracking link.

Delivery options and prices

The price you see at checkout is the price you pay.

Free shipping

Orders over 300 € we ship free to the Nordic countries, Germany and the rest of the EU.

Tracking

Every parcel is tracked. If your parcel is delayed, damaged or lost, write to us at hello@nevraya.com and we will take care of it.

Parcel lockers

When your parcel arrives at the locker, you will receive a message with a pick-up code. Lockers hold parcels for a limited time, so please collect yours promptly.

Your address

Please check your delivery details before placing the order. If a parcel is returned to us because of an incorrect address or because it was not collected, we may ask you to cover the cost of sending it again.

Returns & Refunds Policy

We want you to love what you receive. If you do not, you can return it.

14-day right to return

You may return your order for any reason within 14 days of receiving it. Please email us at hello@nevraya.com within these 14 days with your order number and tell us you would like to return it.

Condition of the item

Items must be unworn and unwashed, with the original tags and packaging, and free from perfume, smoke and other odours.

How to return

1. Email hello@nevraya.com with your order number.

2. We reply with the return address and instructions within 1–2 business days.

3. Send the parcel back within 14 days of telling us. We recommend a tracked service, as you are responsible for the parcel until it reaches us. Send the piece back unworn, unwashed, with all its tags attached.

4. We refund you within 14 days of receiving it, to your original payment method.

Return address:

MB Lananda

Putinu str. 39, Rieses sen.

Vilnius raj. LT14256, Lithuania

Tel.: +37067723151

Return shipping

Return shipping is paid by you, unless your item is faulty, damaged or not what you ordered.

Received something damaged? Write to us with a photo and we will make it right.

Items that are worn, washed or altered cannot be returned, so please try them on gently.

Refunds

We refund you within 14 days after we receive your return (or after you show proof that you have sent it). The refund goes to your original payment method and covers the price of the items and the standard delivery cost you paid.

Faulty, damaged or wrong item

If something is not right, email us with photos within 14 days of receiving your order. We cover the return shipping and send you a replacement or a full refund. Your rights under EU consumer law, including the legal guarantee, are not affected.

A note on natural fibres

Cashmere, pashmina and yak wool are natural materials. Small variations in colour and texture, and light pilling in the first weeks of wear, are normal and are not defects. Care instructions are included with every order.

Contact

hello@nevraya.com · Nevraya is operated by MB Lananda.